Terms of service

Terms of service

1. Ownership of the site

The website vignaz.com (hereinafter the Site) is owned by Umberto Sercecchi Excellence (hereinafter Excellence) with registered office in Imola (tax code SRCMRT84M24C265V and VAT number 03650071206), and is aimed at the sale of products and online services.

2. Applicable law

The purchase and sale of products and services carried out by electronic means is governed by Legislative Decree 6 September 2005 n. 206 on distance selling with consumers and Legislative Decree 9 April 2003 n. 70 in the field of electronic commerce.

3. Discipline of the purchase of goods through the site

These Conditions of Sale, together with the conditions of delivery and payment of the goods provided for in this Site, constitute an integral part of the sales contract concluded between the user of the Site (hereinafter the Customer) and Excellence. Excellence therefore invites you to read these conditions carefully, to print them and, in any case, to keep a copy, even on computer media.

4. Conclusion of the contract

4.1 Customer Proposals
The publication of the products and services displayed on the Site constitutes the details of the invitation addressed to the Customer to formulate the proposal. The Customer’s order in relation to the goods on the Site has the value of a contractual proposal to Excellence and can be made by filling in the appropriate online form. The Customer’s order presupposes complete knowledge and full acceptance of the purchase procedure, of these general conditions of sale and of the payment and delivery conditions on the Site.

4.2 Acceptance of the client’s proposal

Correct receipt of the Client’s proposal is confirmed by Excellence by means of a reply sent to the email address supplied by the Client. The reply of Excellence, generated automatically, does not have the value of acceptance of the proposal, but only confirmation of receipt of the same. This message will summarize the products and services purchased by the Customer, the relative prices, the relative Product Codes, the delivery times. The Customer undertakes to verify the correctness of the data contained in the communication and to communicate any inaccuracies to the same promptly.

4.3 Possible publication errors

Following the sending of the confirmation response by Excellence, in case it is Excellence who finds (due to errors of a technical or formal nature) the incorrectness of the price and / or characteristics, published on the Site, of the products and services subject of the Client’s Proposal, Excellence will expressly communicate this to the customer inviting him to make a new proposal, if still interested.

4.4 Conclusion of the contract

The sales contract is concluded when the Excellence – having verified the availability of the goods requested by the Customer – communicates that it has accepted the Customer’s proposal and this communication reaches the e-mail address indicated by the Customer. If Excellence is unable to accept the Customer’s proposal, it will expressly notify the same.

5. Customer obligations

The purchase of products and services is reserved for persons of greater age or who in any case have the capacity to act. Excellence declines all responsibility in the event that incapable persons act in violation of this rule. The purchase of products and services on the Site presupposes the provision by the Customer of the data necessary for carrying out the goods delivery activities. To this end, the Customer undertakes to communicate correct data complete in every indispensable detail, updated and truthful relating to personal details, personal contact details and, in general, to other information useful for order fulfillment. The Customer undertakes to pay the price of the purchased good.

6. Consideration of the goods purchased and payment methods

All prices are expressed in Euros. The additional cost of delivery, any customs duties as well as additional sales taxes necessary for export to foreign territory are excluded from the purchase price.
The customer can pay the amounts due online by bank transfer, credit card, PostePay card or PayPal account.

7. Shipping and delivery

Excellence guarantees to be able to ship the goods purchased by the Customer. Excellence is not responsible for any delays occurring during the transport service. Any liability relating to the bad condition of the products due to improper storage after delivery is excluded.

8. Right of withdrawal

Pursuant to art. 64 Legislative Decree 6 September 2005 n. 206 the right of withdrawal can be exercised only by natural persons acting for purposes unrelated to their business or professional activity. The valid exercise of the right of withdrawal is subject to the sending of a registered letter with return receipt within 14 (forteen) working days from the date of delivery of the goods to the following address:
EXCELLENCES by UMBERTO SERCECCHI – Via Felice Orsini, 5 – 40026 Imola (BO).

The communication can be anticipated within the same term, by e-mail or fax, provided that it is confirmed by registered letter with return receipt within the following 48 hours. This communication must clearly indicate the intention to withdraw from the purchase of the products that must be identified with precision, and a copy of the purchase invoice must be attached to it as well as the article code so that it is possible to implement all the necessary procedures by Excellence. . In case of withdrawal, the Customer must arrange for the return of the goods at his own expense with shipment to the following address: EXCELLENCES of UMBERTO SERCECCHI – Via Felice Orsini, 5 – 40026 Imola (BO).

The substantial integrity of the returned asset is an essential condition for exercising the right of withdrawal: the asset in relation to which the right of withdrawal has been exercised must therefore be in a good state of conservation (kept and possibly used with of normal diligence). Furthermore, the product must be returned complete with appliances and accessories inside the original packaging and carefully protected to avoid any damage, writing or alteration. Failure to comply with the prescribed procedures will allow Excellence to refuse the goods returned by the Customer. In case of valid exercise of the right of withdrawal, Excellence will refund the purchase price and the cost of sending the goods to the customer’s home as soon as possible, and in any case within 30 days from the date on which exercise of the right of withdrawal. The costs of returning the goods are therefore excluded from the right of withdrawal, which are charged to the Customer (pursuant to art.67 co. 3 Legislative Decree no. 206/2005)
If the returned product has defects, even slight ones, found at the time of return, Excellence reserves the right to reduce the refund value to compensate for the damage found on the product.

9. Complaints

Any complaints in relation to goods purchased through the site must be addressed by e-mail (info@vignaz.com) or by ordinary mail for the attention of:
EXCELLENCES by UMBERTO SERCECCHI – Via Felice Orsini, 5 – 40026 Imola (BO).

10. Force Majeure

Excellence will not be responsible for the delay in the fulfillment of the contract governed by these general conditions of sale, if such delay is caused by circumstances beyond their reasonable control. The party late due to force majeure will be entitled to an extension of the terms necessary to fulfill these obligations.

The sales contract between Excellence and the Customer will be governed and interpreted in accordance with Italian law. For the solution of civil disputes arising from the conclusion of this distance sales contract, if the Customer is a consumer, the mandatory territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located in Italy; in all other cases the territorial jurisdiction is exclusively that of the Bologna Forum.